Right of withdrawal
The right of withdrawal is regulated by the Consumer Code (Legislative Decree no. 206/05) and gives the opportunity to cancel the purchase within 10 (ten) days.
The right of withdrawal only applies to goods which are intact at the moment of return. It cannot be exercised if the goods were used or damaged. To activate the procedure of withdrawal please first contact our office which will provide complete instructions on how and where to return the goods. Goods should be sent to Silvex S.p.A. in a single package and shipment. In fact, Silvex S.p.A. reserves the right to reject products from the same order which are returned at different moments. If the right of withdrawal is exercised according to the means and the terms stipulated, Silvex S.p.A. will refund any sums already paid for the purchase of the products or replace the wrong or defective products.
Funds already paid will be reimbursed as soon as possible and in any case within 30 (thirty) days since the date on which Silvex S.p.A. is made aware of the Customer’s exercising of the right of withdrawal. Once it is confirmed that the above-mentioned terms and conditions have been respected, Silvex S.p.A. will start the refund procedures.
Should the return policy means and terms be not respected, Silvex S.p.A. will not be liable for any refund of the sum paid for the goods that have been returned. Nevertheless, upon specific request and at Customer’s expenses, Silvex S.p.A. can send back the goods in the same status as they were received. Otherwise, beyond the funds paid for their purchase, Silvex S.p.A. is entitled to keep also the products.