Shipping costs

The shipping costs are clearly detailed at the bottom of the filled in purchase order form.

For all purchase orders a 1% fee will be applied for insurance cover on the total value of the purchased goods unless the Customer decides not to benefit from it and prefers to use an insurance cover on his own. In this case, Silvex S.p.A. shall not be held responsible for any lack in insurance cover for the shipping products.

Transportation and delivery

All orders will be executed and delivered from Monday to Friday, excluding public and National holidays, within a maximum period of 2 (two)working days starting from the following day on which purchase order is received. Silvex S.p.A. is not responsible for any delay in delivery which is totally independent from its commercial activity, hence exclusively due to Forwarding Agent or Courier, and in cases of force majeure.

Any damage to the packaging and/or to the product or failure of the number of parcels or indications to correspond must immediately be reported, placing a written reserve of checking on the delivery receipt of the Courier or rejecting delivery of the goods, which will then be replaced and resent by Silvex S.p.A. free of charge, provided that the shipment had an insurance cover operated by Silvex S.p.A. On the contrary, the Customer will have to handle the issue by himself and get informed on what to do to claim the damage to his own insurance company and be reimbursed. Once the Courier’s delivery receipt has been signed, the Customer loses the right of contesting the outer appearance of what has been delivered.

Should Silvex S.p.A. not be able to ship the ordered goods following lack of availability of the products, it will promptly inform the Customer by e-mail within and no later than 2 (two) working days. The amount already paid by the Customer will be reimbursed as soon as possible and in any case no later than 2 (two) working days since purchase order receipt.